automatic call distribution
You might be interested in: multimedia computer telephony integration SMS crm voice mail e-mail ACD Voice Over IP predictive dialling technology messaging blending VoIPMX Digital - Automatic Call Distribution UK (ACD)
http://www.mxdigital.co.uk MX Digital provide multi-media contact centre solutions. We work as an advisor to customers to support and advise them on any technology or solution within their contact centre. We can develop and int[..]